Privacy & Cookie use policy
Last Updated: August 12, 2020
We, BookStayHop, LLC d/b/a BookStayHop™ (the “Company”), utilize this online booking platform software created by Guesty, Inc. (www.guesty.com) that allows our guests to perform online booking of reservations for Company properties (the “Booking Platform”). The Booking Platform includes our website, apps, and related online services, together the “Guesty Booking Service”.
The Guesty Booking Service is provided to you by the Company as is.
The Company is responsible for the collection and use of any information that you submit or provide through the Guesty Booking Service. The use of your information by Guesty is governed by terms the Company has in place with Guesty, who is authorized to act as the processor of the information, which includes your personal information.
I. Your Personal Information
The following kind of personal information is collected from you when using the Guesty Booking Service:
- your contact information, such as full name, phone, and email address;
- billing information and billing details.
II. Use and Disclosure of Personal Information
Guesty Use and Disclosure
Company Use and Disclosure
We do not sell your personal information and only utilize such information for the following purposes:
- sharing the information with Guesty as explained above;
- retaining your contact information to facilitate guest communications;
- sharing your billing information and billing details through the Guesty Booking Service to the third-party billing processor, Stripe (www.stripe.com). We do not retain your billing information. Stripe’s use and protection of your billing information is set forth at: https://stripe.com/privacy;
- disclosing your contact information to protect the safety of any person; to address fraud, security, or technical issues;
- disclosing your contact information in connection with a subpoena, warrant, discovery order, or other request or order from a law enforcement agency.
III. Accessing, Modifying, Exporting, Or Deleting Your Information
IV. Information Security
We, and Guesty, implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed, and you cannot expect that we, or Guesty, will be immune to information security risks.
V. Data Retention
We, and Guesty, retain personal information for as long as we, or Guesty, deem necessary for the purposes set forth above. We, or Guesty, may delete information from our respective systems, without notice to you once we, or Guesty, deem it is no longer necessary for such purposes.
VI. Third-Party Links And Content
The Guesty Booking Service may contain links to content maintained by third parties that we do not control. You should review the privacy policies of each website that you visit.
VII. Children’s Privacy
Our website and applications are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we are processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the “feel free to contact us” link provided under the “Contact Us” section below.
This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.
If you wish to block cookies, you may do so through your browser’s settings or using the option in the service website for blocking marketing cookies. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Guesty Booking Service. To learn more about how to reject cookies, visit www.allaboutcookies.org.
X. Contact Us